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Huawei MS2372h-517 LTE USB Dongle US

Article Number: 10724
Manufacturer: Huawei
Supplier number: 51071PPE

The Huawei MS2372h-517 LTE USB stick is a robust, industrial 4G USB dongle. The MS2372h is a LTE CAT-4 modem with Hisilicon chipset for use in the North American region and enables the exchange of data with a transmission speed of up to 150 Mbps (D/L) and 50 Mbps (U/L).

The Huawei MS2372 can be easily controlled by using standard AT commands. In addition to the built-in main and diversity antennas the MS2372 also has the possibility to be connected to one or two external antennas via its two CRC9 connectors.

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LTE Region
North America
LTE Bands
B7 (2600)
B4 (AWS)
B2 (1900)
B1 (2100)
B12 (700ac)
B5 (850)
B28 (700 APAC)
UMTS Bands
B1 (2100)
B2 (1900)
B4 (AWS)
B5 (850)
Manufacturer
Huawei
GSM/EDGE Bands
B5 (850)
B8 (900)
B3 (1800)
B2 (1900)
Form Factor
USB type A
Technology
LTE - cat 4
Antenna Interface
CRC9
GPS
No
MIMO (Multiple-Input Multiple-Output)
Yes
GPIO
No
Max DL Speed
150 Mbps
Max UL Speed
50 Mbps
Chipset
Hisilicon
Balong 711
Driver Support
Linux
Windows 7
Windows
Windows 8
Windows 8.1
Windows 10
Interface
USB 2.0
Operating Temperature Range
-10 °C – 40 °C
Certification
FCC
Voice Call Support
No
Extended Operating Temperature Range
-20 °C – 55 °C
FOTA Firmware Updates
Yes
SIM interface
Through SIM slot on product
Mini (2FF) SIM-slot

Hardware Design Guide for Huawei MS2372h Series USB industrial grade LTE dongle/sticks.

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Uploaded at
2018-10-08 10:53:12
Last updated
2018-10-08 10:53:12
Version
Huawei MS2372h Series Hardware Design Guide V1.2
Related products
Huawei MS2372h-517 LTE USB Dongle US
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-153 LTE USB Dongle EU

This manual describes the AT commands interface used to control, configure and query the cellular module through the virtual serial interface present as one of the USB endpoints available.

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Uploaded at
2017-08-30 10:37:20
Last updated
2017-08-30 10:37:20
Version
V1.0
Related products
Huawei MS2372h-153 LTE USB Dongle EU
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US

Datasheet for Huawei MS2372h-517 LTE Industrial USB Stick

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Uploaded at
2017-12-13 17:00:17
Last updated
2017-12-13 17:00:17
Related products
Huawei MS2372h-517 LTE USB Dongle US

This archive contains the CE, FCC, IC, REACH, ROHS and WEEE certificate declaration of conformity documents for MS2372h-517.

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Uploaded at
2018-04-20 12:28:28
Last updated
2018-04-20 12:28:28
Related products
Huawei MS2372h-517 LTE USB Dongle US

This archive contains the Microsoft Windows drivers for Huawei MS2372 and E3372 both for x86 and x64 architecture.

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Uploaded at
2018-01-26 14:53:15
Last updated
2018-10-08 10:44:37
Version
V.6.00.09.00
Requirements
Microsoft Windows
Related products
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US
Huawei MS2372h-153 LTE USB Dongle EU

This archive contains the installer for Huawei Mobile Partner Windows Dialer Software V23.15.18.01.03 used to establish a cellular connection. Windows integrated connection manager can also be used as an alternative to this software.

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Uploaded at
2017-08-30 12:05:59
Last updated
2017-08-30 12:05:59
Version
V23.15.18.01.03
Requirements
Microsoft Windows
Related products
Huawei MS2372h-153 LTE USB Dongle EU
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US

This archive contains the Linux driver package for MS2372 series modules. It can be used to assure the module have the drivers correctly set up if the in-kernel drivers do not load properly for the module and e.g. USB mode change is failing.

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Uploaded at
2018-04-30 11:23:07
Last updated
2018-04-30 11:23:07
Version
V.4.19.23.00
Requirements
Linux OS kernel version 2.6.18 or later
Related products
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US
Huawei MS2372h-153 LTE USB Dongle EU

This archive contains the MAC OS driver for the Huawei MS2372h series USB light industrial dongles

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Uploaded at
2018-04-20 14:16:03
Last updated
2018-04-20 14:16:03
Version
V6.00.06.00
Requirements
Mac OS
Related products
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US
Huawei MS2372h-153 LTE USB Dongle EU

This archive contains the Windows based firmware V.21.328.02.01.00 updater with release notes for Huawei MS2372 series USB sticks.

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Uploaded at
2018-05-14 11:26:05
Last updated
2018-05-14 11:26:05
Version
V.21.328.02.01.00
Requirements
Microsoft Windows
Huawei module drivers installed
Related products
Huawei MS2372h-607 LTE USB Dongle Asia
Huawei MS2372h-517 LTE USB Dongle US
Huawei MS2372h-153 LTE USB Dongle EU
Question

How to activate the data connection for Huawei cellular USB-sticks (MS2372 series) using the NCM network interface exposed by module in Linux?

Solution

The first step is to assure that the Huawei cellular module is properly loaded in the Linux system. Huawei modules are most often automatically detected in recent Linux kernels, this can be verified in different ways, e.g. by commands bellow:

The lsusb command shows what physical USB devices are detected in the Linux operating system:
root@support-up2:~# lsusb
Bus 001 Device 017: ID 12d1:1506 Huawei Technologies Co., Ltd. Modem/Networkcard

The lsusb -t command shows the USB endpoints exposed by the detected USB devices and the related drivers loaded for them:
root@support-up2:~# lsusb -t
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/8p, 480M
|__ Port 4: Dev 17, If 0, Class=Vendor Specific Class, Driver=option, 480M
|__ Port 4: Dev 17, If 1, Class=Vendor Specific Class, Driver=option, 480M
|__ Port 4: Dev 17, If 2, Class=Vendor Specific Class, Driver=option, 480M
|__ Port 4: Dev 17, If 3, Class=Vendor Specific Class, Driver=huawei_cdc_ncm, 480M

The dmesg lists all the driver loading logs since system boot up:
dmesg
usb 1-4: new high-speed USB device number 16 using xhci_hcd
usb 1-4: New USB device found, idVendor=12d1, idProduct=14fe, bcdDevice= 1.02
usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
usb 1-4: Product: HUAWEI_MOBILE
usb 1-4: Manufacturer: HUAWEI_MOBILE
usb 1-4: SerialNumber: 0123456789ABCDEF
usb-storage 1-4:1.0: USB Mass Storage device detected
scsi host2: usb-storage 1-4:1.0
scsi 2:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
sr 2:0:0:0: Power-on or device reset occurred
sr 2:0:0:0: [sr0] scsi-1 drive
sr 2:0:0:0: Attached scsi CD-ROM sr0
sr 2:0:0:0: Attached scsi generic sg0 type 5
usb 1-4: USB disconnect, device number 16
usb 1-4: new high-speed USB device number 17 using xhci_hcd
usb 1-4: New USB device found, idVendor=12d1, idProduct=1506, bcdDevice= 1.02
usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
usb 1-4: Product: HUAWEI_MOBILE
usb 1-4: Manufacturer: HUAWEI_MOBILE
huawei_cdc_ncm 1-4:1.3: resetting NTB format to 16-bit
huawei_cdc_ncm 1-4:1.3: MAC-Address: 00:1e:10:1f:00:00
huawei_cdc_ncm 1-4:1.3: setting rx_max = 16384
huawei_cdc_ncm 1-4:1.3: NDP will be placed at end of frame for this device.
huawei_cdc_ncm 1-4:1.3: cdc-wdm0: USB WDM device
huawei_cdc_ncm 1-4:1.3 wwan0: register 'huawei_cdc_ncm' at usb-0000:00:15.0-4, Huawei CDC NCM device, 00:1e:10:1f:00:00
usbcore: registered new interface driver option
usbserial: USB Serial support registered for GSM modem (1-port)
option 1-4:1.0: GSM modem (1-port) converter detected
usb 1-4: GSM modem (1-port) converter now attached to ttyUSB0
option 1-4:1.1: GSM modem (1-port) converter detected
usb 1-4: GSM modem (1-port) converter now attached to ttyUSB1
option 1-4:1.2: GSM modem (1-port) converter detected
usb 1-4: GSM modem (1-port) converter now attached to ttyUSB2


The command ifconfig -a will list all network interfaces loaded in the Linux system, the cellular module interface can be named differently depending on the distribution used but generally named wwan0 initially.
ifconfig -a
wwan0: flags=4098 mtu 1500
ether 00:1e:10:1f:00:00 txqueuelen 1000 (Ethernet)
RX packets 0 bytes 0 (0.0 B)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 0 bytes 0 (0.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0


the command ls can list the USB serial interfaces detected:
ls /dev/ttyUSB*
/dev/ttyUSB0 /dev/ttyUSB1 /dev/ttyUSB2

Once this far we can now start communicate with the cellular module over AT commands. There are different applications available in Linux that enables manual communication with serial interfaces:

minicom -D /dev/ttyUSB2
socat - /dev/ttyUSB2,crnl
etc.

Basic AT commands for information and how to set up the data connection:

Print general information about cellular module and firmware versions, IMEI etc.
ATI

Enter the SIM PIN code:
AT+CPIN=1234

Set the operator APN name to use for the data connectivity
AT+CGDCONT=1,"IP","m2m.tele2.com"

Activate the data connection for the network interface exposed to host system with the APN profile previously created.
AT^NDISDUP=1,1,

Once: ^NDISSTAT:1,,,"IPV4" is received you now have a active data connection to the network operator.

Now you can use a DHCP client in your host system to request the IP address from the cellular network, e.g. by using any of the following one:
udhcpc --interface=wwan0 -q
dhclient -v wwan0

If successful you now have a working cellular network data connection in your Linux system.

root@support-up2:~# ifconfig wwan0
wwan0: flags=4163 mtu 1500
inet 100.77.146.21 netmask 255.255.255.252 broadcast 100.77.146.23
inet6 fe80::21e:10ff:fe1f:0 prefixlen 64 scopeid 0x20
ether 00:1e:10:1f:00:00 txqueuelen 1000 (Ethernet)
RX packets 37 bytes 4286 (4.2 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 27 bytes 4474 (4.4 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

It can be verified e.g. by dong ping requests over the dedicated network interface:
root@support-up2:~# ping -I wwan0 8.8.8.8

PING 8.8.8.8 (8.8.8.8) from 100.77.146.21 wwan0: 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=120 time=147 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=120 time=57.6 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=120 time=51.5 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=120 time=49.6 ms
^C
--- 8.8.8.8 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 49.656/76.500/147.083/40.859 ms

Additional details on how the AT commands can be used to enter APN credentials, initial LTE attach APN information etc. can be found in the AT commands manual

Question

How to collect initial diagnostics data and logs for Huawei cellular modules needed when requesting Techship technical support?

Solution

In order to troubleshoot and solve a technical problem, we ask you to please provide information about your system and logs from the related Huawei module when creating a technical support ticket.

Problem description of what exact problem is and in what precise situations present

Describe the host system:
-Hardware (system board, peripherals...)
-Operating system and detailed versions (E.g. Windows, Linux release, kernel...)
-Drivers and driver versions

Identify the precise details of cellular module found on label:
-Model
-SKU/BOM or P/N code
(For RMA returns the IMEI number is required also)

If you are running on a Linux based system, please capture the terminal logs bellow:
uname -a
lsusb
lsusb -t
ifconfig -a
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices
dmesg

The logs from module firmware can be acquired by accessing one of the USB enumerated serial (COM) interfaces accepting AT commands. (In Windows this is the PC UI serial interface). Send the following commands to module and capture the text output and include them when creating the the technical support ticket.
ATI
ATE1
AT+CMEE=2
AT+CFUN?
AT+CPIN?
AT^SYSINFOEX
AT^SYSCFGEX?
AT^HCSQ?
AT+CREG?
AT+CGREG?
AT+CEREG?
AT+COPS?
AT+CGDCONT?
AT^AUTHDATA?
AT+CGCONTRDP
AT+CGPADDR
AT+CGATT?
AT+CGACT?
AT^NDISDUP?
AT^NDISSTATQRY?
AT^DHCP?
AT^DHCPV6?

AT^CHIPTEMP?
AT^THERMFUN?
AT^FOTAMODE?

The support ticket can be created after login at: https://techship.com/technical_support/

Images
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