TECHSHIP IS A GLOBAL SUPPLIER OF WIRELESS COMPONENTS

Register

End-of-life

This product has reached
end-of-life and can not be
ordered any more.

Quantity Price

No prices available

For more information
please contact us at
sales-americas@techship.com

For larger quantities and complete pricing, please sign in or register

Subscribe to stay up to date with the latest about this product.

Subscribe to updates

MU609 European Community CE Ceritificate (RED)

Download

Uploaded at
2017-05-26 11:38:05
Last updated
2017-05-29 18:06:38
Version
T817868E-01-TEC
Related products
Huawei MU609 LGA
Huawei MU609-Dp mPCIe AT&T
Huawei MU609 dev.kit
Huawei MU609 Mini PCI Express
Question

How to collect initial diagnostics data and logs for Huawei cellular modules needed when requesting Techship technical support?

Solution

In order to troubleshoot and solve a technical problem, we ask you to please provide information about your system and logs from the related Huawei module when creating a technical support ticket.

Problem description of what exact problem is and in what precise situations present

Describe the host system:
-Hardware (system board, peripherals...)
-Operating system and detailed versions (E.g. Windows, Linux release, kernel...)
-Drivers and driver versions

Identify the precise details of cellular module found on label:
-Model
-SKU/BOM or P/N code
(For RMA returns the IMEI number is required also)

If you are running on a Linux based system, please capture the terminal logs bellow:
uname -a
lsusb
lsusb -t
ifconfig -a
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices
dmesg

The logs from module firmware can be acquired by accessing one of the USB enumerated serial (COM) interfaces accepting AT commands. (In Windows this is the PC UI serial interface). Send the following commands to module and capture the text output and include them when creating the the technical support ticket.
ATI
ATE1
AT+CMEE=2
AT+CFUN?
AT+CPIN?
AT^SYSINFOEX
AT^SYSCFGEX?
AT^HCSQ?
AT+CREG?
AT+CGREG?
AT+CEREG?
AT+COPS?
AT+CGDCONT?
AT^AUTHDATA?
AT+CGCONTRDP
AT+CGPADDR
AT+CGATT?
AT+CGACT?
AT^NDISDUP?
AT^NDISSTATQRY?
AT^DHCP?
AT^DHCPV6?

AT^CHIPTEMP?
AT^THERMFUN?
AT^FOTAMODE?

The support ticket can be created after login at: https://techship.com/technical_support/