TECHSHIP IS A GLOBAL SUPPLIER OF WIRELESS COMPONENTS
How to collect initial diagnostics data and logs for Huawei cellular modules needed when requesting Techship technical support?
In order to troubleshoot and solve a technical problem, we ask you to please provide information about your system and logs from the related Huawei module when creating a technical support ticket.
Problem description of what exact problem is and in what precise situations present
Describe the host system:
-Hardware (system board, peripherals...)
-Operating system and detailed versions (E.g. Windows, Linux release, kernel...)
-Drivers and driver versions
Identify the precise details of cellular module found on label:
-SKU/BOM or P/N code
(For RMA returns the IMEI number is required also)
If you are running on a Linux based system, please capture the terminal logs bellow:
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices
The logs from module firmware can be acquired by accessing one of the USB enumerated serial (COM) interfaces accepting AT commands. (In Windows this is the PC UI serial interface). Send the following commands to module and capture the text output and include them when creating the the technical support ticket.
The support ticket can be created after login at: https://techship.com/technical_support/