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Sierra Wireless MC7431 Japan

Article Number: 11097
Supplier number: ENG

The Sierra Wireless MC7431 module delivers high speed connectivity and a wide selection of advanced air interfaces, including LTE Advanced with carrier aggregation.

This LTE-A Cat-7 embedded module delivers 150 Mbps uplink speed and offers support for sXGP, making it ideal for industrial M2M and mobile computing solutions. Based on the PCI Express Mini Card standard with USB 3.0 and USB 2.0 interfaces, the MC7431 module offers an easy upgrade path to new network technologies and global access to high speed networks.

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UMTS Bands
B1 (2100)
B19 (800)
B5 (850)
B6 (800)
MIMO (Multiple-Input Multiple-Output)
Yes
LTE Bands
B1 (2100)
B3 (1800)
B8 (900)
B18 (800lower)
B19 (800 upper)
B5 (850)
B42 (TDD 3500)
B43 (TDD 3600)
B39 (TDD 1900)
B41 (TDD 2500)
Manufacturer
Sierra Wireless
LTE Region
Japan
Form Factor
mPCIe - full size
mPCIe
Technology
LTE - cat 7
Antenna Interface
IPEX MHF/U.FL
GPS
Yes
GNSS technology
GPS
GLONASS
BeiDou
Galileo
Max DL Speed
300 Mbps
Max UL Speed
150 Mbps
Chipset
Qualcomm
Driver Support
Linux
Windows 10
Interface
USB 2.0
USB 3.0

Product technical specification for the Sierra Wireless MC7431 cellular module

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Uploaded at
2020-09-29 13:34:23
Last updated
2020-09-29 13:34:23
Version
R2
Related products
Sierra Wireless MC7431 Japan

This document describes proprietary and protected AT commands available for Sierra Wireless AirPrime® EM75xx - EM74x1 - MC74x1 Series intelligent embedded modules.

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Migration guide for the Sierra Wireless AirPrime MC74xx series cellular modules to the AirPrime MC74x1 series cellular modules.

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Uploaded at
2020-09-29 13:44:28
Last updated
2020-09-29 13:44:28
Version
R1
Related products
Sierra Wireless MC7431 Japan
Sierra Wireless MC7421 EMEA/APAC
Sierra Wireless MC7411 NAM
Sierra Wireless MC7430 mPCIe
Sierra Wireless MC7455 LTE Cat 6

Microsoft Windows desktop driver installer for the Sierra Wireless AirPrime EM/MC series cellular modules.

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This zip archive contains the Sierra Wireless Linux QMI SDK files:
Linux QMI SDK Full Version
Linux QMI SDK Lite Version
Linux QMI SDK Customer Release Note
Sierra Linux QMI drivers
Linux QMI SDK Application Developers Guide
Linux QMI Drivers - Customer Release Notes

Download

This ZIP archive contains the Sierra Wireless Linux QMI drivers with manual and release notes.
In the Application Developers Guide you find instructions on how to install the drivers.

Linux QMI GobiNet and GobiSerial Drivers - Customer Release Notes
Linux QMI SDK Application Developers Guide
Sierra Linux QMI drivers

Download

Question

How to use NetworkManager and ModemManager in Linux to automatically establish and maintain a cellular data connection?

Solution

Using NetworkManager and ModemManager in Linux to automatically establish and maintain the cellular data connection

In this FAQ we will show how to set up NetworkManager to automatically configure, establish and maintain the cellular data connection in your system.

NetworkManager and ModemManager are open source tool for Linux to manage several types of networks and interfaces such as ethernet, wifi, etc. It can also manage cellular WWAN interfaces through the ModemManager tool.
It is hosted by the Freedesktop.org community and driven by Aleksander Morgado and other contributors. please visit https://wiki.gnome.org/Projects/NetworkManager and https://www.freedesktop.org/wiki/Software/ModemManager/ for latest information, source code, API reference manuals, debugging tips, contribution, mailing list etc.

ModemManager is capable of communicating over several types of device control channels such as QMI/RMNET, MBIM, MODEM / AT command etc. But support for vendor proprietary or out-of-kernel drivers are limited. Such drivers are gobinet, simcom_wwan and other drivers provided by the vendors directly.

Many Linux distributions have NetworkManager and ModemManager pre-installed or they can typically easily be installed through the systems package manager.
In Ubuntu for example apt can install it for you by command:
apt install network-manager

Check with commands below that you have both tools installed in system and their versions.
NetworkManager -V
ModemManager -V

ModemManager (and NetworkManager) are continuously developed for better compatibility with the cellular devices, therefore it is recommend to use a recent version of the tools and in case of problem situations, evaluate the latest versions from source and check the mailing list archives for possible discussions on the problem experienced.

Keep in mind that NetworkManager and ModemManager projects are not directly developed or driven by the cellular device vendors and the compatibility with the device you aim to use can be limited. Some vendors contribute with code to make their devices fully compatible, while others don't. Many cellular devices can be set to expose standardized types of USB network interface and control channel such as MBIM interface by USB-IF or the Qualcomm proprietary interface QMI that ModemManager will try to identify, and often manage to work successfully with but there are exceptions also.

Both NetworkManager and ModemManager have command line interfaces (nmcli and mmcli respectively) where you can interact with the management tools.

Relate to the following FAQ if you want more details for using ModemManager only to configure and control the cellular device but manually establish, maintain the connection and network interface IP address details.
How-to guide: control and set up a data connection in Linux using ModemManager as connection manager?

Have ModemManager list all the cellular device it has detected. Here we use the Alcatel IK41 series with MBIM interface in this example:
mmcli --list-modems
/org/freedesktop/ModemManager1/Modem/0 [Alcatel] Mobilebroadband

General details and status of them modem can be listed with "--modem" option.
mmcli --modem=0
-----------------------------
General | dbus path: /org/freedesktop/ModemManager1/Modem/0
| device id: 998e478c5b14c75e16bffe6abaacabef22fb2f5b
-----------------------------
Hardware | manufacturer: Alcatel
| model: Mobilebroadband
| firmware revision: MPSS.JO.2.0.2.c1.7-00004-9607_
| carrier config: default
| h/w revision: 0
| supported: gsm-umts, lte
| current: gsm-umts, lte
| equipment id:
-----------------------------
System | device: /sys/devices/pci0000:00/0000:00:14.0/usb3/3-1
| drivers: option1, cdc_mbim
| plugin: Generic
| primary port: cdc-wdm0
| ports: cdc-wdm0 (mbim), ttyUSB0 (at), ttyUSB2 (at), wwan0 (net),
| ttyUSB1 (qcdm)
-----------------------------
Status | lock: sim-pin
| unlock retries: sim-pin (3)
| state: locked
| power state: on
| signal quality: 0% (cached)
-----------------------------
Modes | supported: allowed: 2g; preferred: none
| allowed: 3g; preferred: none
| allowed: 4g; preferred: none
| allowed: 2g, 3g; preferred: 3g
| allowed: 2g, 3g; preferred: 2g
| allowed: 2g, 4g; preferred: 4g
| allowed: 2g, 4g; preferred: 2g
| allowed: 3g, 4g; preferred: 3g
| allowed: 3g, 4g; preferred: 4g
| allowed: 2g, 3g, 4g; preferred: 4g
| allowed: 2g, 3g, 4g; preferred: 3g
| allowed: 2g, 3g, 4g; preferred: 2g
| current: allowed: 2g, 3g, 4g; preferred: 2g
-----------------------------
Bands | supported: egsm, dcs, pcs, g850, utran-1, utran-8, eutran-1, eutran-3,
| eutran-7, eutran-8, eutran-20, eutran-28
| current: egsm, dcs, pcs, g850, utran-1, utran-8, eutran-1, eutran-3,
| eutran-7, eutran-8, eutran-20, eutran-28
-----------------------------
IP | supported: ipv4, ipv6, ipv4v6
-----------------------------
SIM | dbus path: /org/freedesktop/ModemManager1/SIM/0

Check that the cellular device is managed by NetworkManager by not having state "unmanaged" listed for it.
nmcli device status
DEVICE TYPE STATE CONNECTION
cdc-wdm0 gsm disconnected --
enp3s0 ethernet unmanaged --
lo loopback unmanaged --

Now you should create a connection profile in NetworkManager for your specific network carrier and SIM card with the "nmcli connection add" command:
For example:
nmcli connection add type gsm ifname '*' con-name '3-sweden' apn 'data.tre.se' connection.autoconnect yes gsm.pin 0000

- type is gsm for all typical cellular connections unless it is of cdma type.
- ifname is the control interface name, in this case cdc-wdm0, wildcard can be used also to have it autoselect.
- con-name is the profile name you want to give it.
- apn is provided by your network carrier and tells the modem what attach point it should use for the data connection.
- connection.autoconnect set to yes will make NetworkManager always try to auto connect and maintain this profile connection.
- gsm.pin lets you provide a pin code for the SIM card, that NetworkManager will try to use if PIN check is enabled for SIM card.

There are several additional commands and attributes available such as username and password settings for the APNs etc. Refer to the NetworkManager help and manual pages for full details on the commands.

If successful you should receive a reply similar to this one:
Connection '3-sweden' (cad6fcbf-2cb1-4796-b7e6-67b9f9635aef) successfully added.

You can check the status now by command:
nmcli device status
DEVICE TYPE STATE CONNECTION
cdc-wdm0 gsm connected 3-sweden
enp3s0 ethernet unmanaged --
lo loopback unmanaged --

Where connected should be listed as state if the connection establishment was successful.

If the connection is not successful or you want more details about the device and connection you can check commands:

You can list the current status with command:
nmcli radio
WIFI-HW WIFI WWAN-HW WWAN
enabled enabled enabled enabled

nmcli device show cdc-wdm
GENERAL.DEVICE: cdc-wdm0
GENERAL.TYPE: gsm
GENERAL.HWADDR: (unknown)
GENERAL.MTU: 1500
GENERAL.STATE: 100 (connected)
GENERAL.CONNECTION: 3-sweden
GENERAL.CON-PATH: /org/freedesktop/NetworkManager/ActiveConnection/18
IP4.ADDRESS[1]: 2.68.73.130/30
IP4.GATEWAY: 2.68.73.129
IP4.ROUTE[1]: dst = 2.68.73.128/30, nh = 0.0.0.0, mt = 700
IP4.ROUTE[2]: dst = 0.0.0.0/0, nh = 2.68.73.129, mt = 700
IP4.DNS[1]: 80.251.201.177
IP4.DNS[2]: 80.251.201.178
IP6.ADDRESS[1]: 2a02:aa1:1017:6d11:1060:3dff:feac:e92f/64
IP6.ADDRESS[2]: 2a02:aa1:1017:6d11:6474:7254:7b72:eb09/64
IP6.GATEWAY: 2a02:aa1:1017:6d11:21e6:9049:6cfb:8ac3
IP6.ROUTE[1]: dst = ff00::/8, nh = ::, mt = 256, table=255
IP6.ROUTE[2]: dst = 2a02:aa1:1017:6d11::/64, nh = ::, mt = 700
IP6.ROUTE[3]: dst = ::/0, nh = fe80::21e6:9049:6cfb:8ac3, mt = 1024
IP6.ROUTE[4]: dst = 2a02:aa1:1017:6d11::/64, nh = ::, mt = 256
IP6.ROUTE[5]: dst = ::/0, nh = 2a02:aa1:1017:6d11:21e6:9049:6cfb:8ac3, mt = 700
IP6.DNS[1]: 2a02:aa0::55
IP6.DNS[2]: 2a02:aa0::56

nmcli connection show
NAME UUID TYPE DEVICE
3-sweden e946017f-2e9c-477b-89ad-4c31e7331d65 gsm cdc-wdm0

Ifconfig should now show the related IP address details already set to the network interface by NetworkManager:
ifconfig
wwan0: flags=4291 mtu 1500
inet 2.68.73.130 netmask 255.255.255.252 broadcast 2.68.73.131
inet6 2a02:aa1:1017:6d11:6474:7254:7b72:eb09 prefixlen 64 scopeid 0x0
inet6 2a02:aa1:1017:6d11:1060:3dff:feac:e92f prefixlen 64 scopeid 0x0
ether 12:60:3d:ac:e9:2f txqueuelen 1000 (Ethernet)
RX packets 186 bytes 10886 (10.8 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 5 bytes 480 (480.0 B)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0

You can now for example test the connection over the network interface by sending ping requests.
Testing IPV4 connection:
ping -4 -I wwan0 8.8.8.8
PING 8.8.8.8 (8.8.8.8) from 2.68.73.130 wwan0: 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=118 time=55.8 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=118 time=45.4 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=118 time=42.9 ms
--- 8.8.8.8 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 42.918/48.053/55.845/5.601 ms

Testing IPV6 connection: (if your cellular device, network subscription and APN supports it)
ping -6 -I wwan0 2600::
PING 2600::(2600::) from 2a02:aa1:1017:6d11:1060:3dff:feac:e92f wwan0: 56 data bytes
64 bytes from 2600::: icmp_seq=1 ttl=46 time=172 ms
64 bytes from 2600::: icmp_seq=2 ttl=46 time=171 ms
64 bytes from 2600::: icmp_seq=3 ttl=46 time=169 ms
64 bytes from 2600::: icmp_seq=4 ttl=46 time=168 ms
--- 2600:: ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 167.921/170.037/172.272/1.651 ms

The connection is successful and automatic reconnect is working when testing to unplug and plug in the device again.
For additional configurations, commands and available attributes, please relate to the manual pages for NetworkManager and ModemManager.

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Question

How-to guide: How can we control, configure and establish a simple data connection for a cellular module in Linux systems using the open source ModemManager tool for modem control and connection management.

Solution

ModemManager is a open source tool for Linux that can be used to communicate with cellular devices for configuration, status check, connection triggering etc. It is capable of communicate over several types of device control channels such as QMI/RMNET, MBIM, MODEM / AT command etc.

It is hosted by the Freedesktop.org community and driven by Aleksander Morgado and other contributors, please visit https://www.freedesktop.org/wiki/Software/ModemManager/ for latest information, source code, API reference manuals, debugging tips, contribution, mailing list etc.

Keep in mind that ModemManager is not directly developed or driven by cellular device vendors and the compatibility cannot be guaranteed for the specific device you aim to use. Some vendors contribute with code to make their devices fully compatible, while others don't. However many cellular devices can be set to expose standardized types of USB network interface and control channel such as MBIM interface by USB-IF or the Qualcomm proprietary interface QMI that ModemManager will try to identify, and often manage to work successfully with.

Before continuing with ModemManager, a good thing to ensure is that you have common Linux driver modules available in your kernel build.
You can compare your own systems kernel config with the ones listed in the following FAQ:
Common Linux kernel modules and configs necessary for communicating with cellular modules over USB interface
Selections of these are commonly used by cellular devices and need to be available in order to have device drivers correctly loaded when devices are detected.

Start by installing ModemManager and its dependencies to your Linux system.
You can build it from source code release tarball found at freedesktop.org (install instructions included in the archive)
If you have a package manager in your Linux distribution, it can usually be installed through them also.
E.g. on Ubuntu using apt to install it and related dependencies:
apt install modemmanager libmbim-utils libqmi-utils

Keep in mind that Linux distributions sometimes rely on fairly old releases in their repositories and the development of ModemManager, libqmi and libmbim are on-going continuously. So is also the development of the cellular devices when the cellular technologies evolve. It is therefore recommended that you have a fairly recent version of ModemManager, libqmi and libmbim running in your system as well as when it comes to kernel version since the driver modules sometimes acquire patch fixes to be compatible with new chipset features etc.
Check Freedesktop.org pages for details on the latest ModemManager, NetworkManager, Libqmi and Libmbim releases.

Once you've installed ModemManager and rebooted your system, the service daemon should be running already in background.
Mmcli is the related command line interface tool which can be used to interact with ModemManager daemon through command line commands.

Check the version by command:
mmcli -V
<< mmcli 1.13.0
<< Copyright (2011 - 2020) Aleksander Morgado
<< License GPLv2+: GNU GPL version 2 or later
<< This is free software: you are free to change and redistribute it.
<< There is NO WARRANTY, to the extent permitted by law.

Print general mmcli help message:
mmcli --help

ModemManager normally listen, probes and detects cellular devices automatically when operating correctly but a forced scan can be triggered with command:
mmcli --scan-modems
<< successfully requested to scan devices

To list detected cellular devices use command:
mmcli --list-modems
<< /org/freedesktop/ModemManager1/Modem/0 [Sierra Wireless, Incorporated] MC7455

Here ModemManager have detected a Sierra Wireless cellular device and it has here been given the the identifier number 0 by ModemManager.

To acquire more device information and status use the --modem command and identifier value.
mmcli --modem=0
<< -----------------------------
<< General | dbus path: /org/freedesktop/ModemManager1/Modem/0
<< | device id: 3a2f5fad8e91dbf417694f23165017c1f8a6e061
<< -----------------------------
<< Hardware | manufacturer: Sierra Wireless, Incorporated
<< | model: MC7455
<< | firmware revision: SWI9X30C_02.32.11.00 r8042 CARMD-EV-FRMWR2 2019/05/15 21:52:20
<< | carrier config: default
<< | h/w revision: 1.0
<< | supported: gsm-umts, lte
<< | current: gsm-umts, lte
<< | equipment id: 359072066171840
<< -----------------------------
<< System | device: /sys/devices/pci0000:00/0000:00:14.0/usb3/3-2
<< | drivers: qcserial, qmi_wwan
<< | plugin: sierra
<< | primary port: cdc-wdm0
<< | ports: cdc-wdm0 (qmi), wwan1 (net), ttyUSB2 (at), wwan0 (net),
<< | cdc-wdm1 (qmi), ttyUSB1 (gps), ttyUSB0 (qcdm)
<< -----------------------------
<< Status | lock: sim-pin
<< | unlock retries: sim-pin (3), sim-puk (10), sim-pin2 (0), sim-puk2 (10)
<< | state: locked
<< | power state: on
<< | signal quality: 0% (cached)
<< -----------------------------
<< Modes | supported: allowed: 3g; preferred: none
<< | allowed: 4g; preferred: none
<< | allowed: 3g, 4g; preferred: 4g
<< | allowed: 3g, 4g; preferred: 3g
<< | current: allowed: 3g, 4g; preferred: 4g
<< -----------------------------
<< Bands | supported: utran-1, utran-3, utran-4, utran-5, utran-8, utran-2,
<< | eutran-1, eutran-2, eutran-3, eutran-4, eutran-5, eutran-7, eutran-8,
<< | eutran-12, eutran-13, eutran-20, eutran-25, eutran-26, eutran-29,
<< | eutran-30, eutran-41
<< | current: utran-1, utran-3, utran-4, utran-5, utran-8, utran-2,
<< | eutran-1, eutran-2, eutran-3, eutran-4, eutran-5, eutran-7, eutran-8,
<< | eutran-12, eutran-13, eutran-20, eutran-25, eutran-26, eutran-29,
<< | eutran-30, eutran-41
<< -----------------------------
<< IP | supported: ipv4, ipv6, ipv4v6
<< -----------------------------
<< SIM | dbus path: /org/freedesktop/ModemManager1/SIM/0

A detailed summary of device status, configs and system drivers, paths and IDs are returned.

Currently the device status indicates that inserted SIM card is PIN locked, so a unlock by --pin command is necessary:
mmcli --modem=0 --sim=0 --pin=****
<< successfully sent PIN code to the SIM

Now we can change device state to enabled using command:
mmcli --modem=0 --enable
<< successfully enabled the modem

if we're check device status again we can see that device:
mmcli --modem=0

<< --------------------------------
<< Status | lock: sim-puk2
<< | unlock retries: sim-pin (3), sim-puk (10), sim-pin2 (0), sim-puk2 (10)
<< | state: registered
<< | power state: on
<< | access tech: lte
<< | signal quality: 96% (recent)

<< 3GPP | imei: 359072066171840
<< | operator id: 24002
<< | operator name: 3
<< | registration: home
<< --------------------------------
<< 3GPP EPS | ue mode of operation: csps-2
<< --------------------------------
<< SIM | dbus path: /org/freedesktop/ModemManager1/SIM/0


The status output shows that devices is registered in network using LTE technology with a good signal strength.

It is now time to activate the data connection with --simple-connect command.
ModemManager will tie the data bearer for our given subscription APN to the qmi_wwan network interface, typically named wwan0 (unless renamed by Linux distribution or user)
Fill in the details as below but for your modem number, subscription APN and the IP type it can work with (ipv4 / ipv6 ipv4v6)
mmcli -m 0 --simple-connect='apn=data.tre.se,ip-type=ipv4v6'
<< successfully connected the modem

if we check modem status again we can see that a bearer have been established.
mmcli --modem=0

<< --------------------------------
<< Bearer | dbus path: /org/freedesktop/ModemManager1/Bearer/0


The bearer have got identifier number 0 so we can request more details for it to acquire the IP details:

mmcli --modem=0 --bearer=0
<< ------------------------------------
<< General | dbus path: /org/freedesktop/ModemManager1/Bearer/0
<< | type: default
<< ------------------------------------
<< Status | connected: yes
<< | suspended: no
<< | interface: wwan1
<< | ip timeout: 20
<< ------------------------------------
<< Properties | apn: data.tre.se
<< | roaming: allowed
<< | ip type: ipv4v6
<< ------------------------------------
<< IPv4 configuration | method: static
<< | address: 2.68.206.100
<< | prefix: 29
<< | gateway: 2.68.206.101
<< | dns: 80.251.201.177, 80.251.201.178
<< | mtu: 1500
<< ------------------------------------
<< IPv6 configuration | method: static
<< | address: 2a02:aa1:1010:b6bb:6d12:d0dc:978e:3982
<< | prefix: 64
<< | gateway: 2a02:aa1:1010:b6bb:21ea:c721:62c3:9760
<< | dns: 2a02:aa0::55, 2a02:aa0::56
<< | mtu: 1500
<< ------------------------------------
<< Statistics | duration: 450
<< | bytes rx: 6693
<< | attempts: 1
<< | total-duration: 450
<< | total-bytes rx: 6693

From here we can see the IP details we've been assigned by the cellular network.
ModemManager does not assign IPv4 address details to the cellular modules network interface in Linux by itself.
When ModemManager is used in conjunction with NetworkManager and the cellular connection is managed by it, then the IPv4 address details will be collected by NetworkManager through ModemManager and automatically assigned to network interface when connection is established.
If the system does not implement NetworkManager, then the IP and routing configuration needs to be handled by user software/scripting.

Example:
Enable network interface in Linux:
ip link set wwan0 up

Set the IPv4 address acquired from bearer information above, the CIDR subnet mask can always be set to 32:
ip addr add 2.68.206.100/32 dev wwan0

Disable ARP:
ip link set dev wwan0 arp off

Set MTU value acquired from network:
ip link set dev wwan0 mtu 1500

Add a default or other type of route to the cellular network device (e.g. with a metric to set which route to prefer)
ip route add default dev wwan0 metric 200

Add the DNS servers reported by cellular network or use other public/desired ones.
DNS server addresses are handled in different ways depending on the Linux distribution and network manager used. Therefore please refer to related dist documentation for best practice to add / maintain DNS server addresses in your specific system.
sh -c "echo 'nameserver 80.251.201.177' >> /etc/resolv.conf"
sh -c "echo 'nameserver 80.251.201.178' >> /etc/resolv.conf"

We should now have a network interface passing data successfully, we can try it out by doing ping requests:
IPv4 data:
ping -4 -c 4 -I wwan0 8.8.8.8
PING 8.8.8.8 (8.8.8.8) from 2.68.206.100 wwan0: 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=57 time=50.8 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=57 time=48.8 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=57 time=24.0 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=57 time=44.8 ms

--- 8.8.8.8 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 23.979/42.115/50.840/10.694 ms

IPv6 data:
ping -6 -c 4 -I wwan0 2600::
PING 2600::(2600::) from 2a02:aa1:1010:b6bb:8962:7405:b81c:7627 wwan0: 56 data bytes
64 bytes from 2600::: icmp_seq=1 ttl=47 time=179 ms
64 bytes from 2600::: icmp_seq=2 ttl=47 time=176 ms
64 bytes from 2600::: icmp_seq=3 ttl=47 time=175 ms
64 bytes from 2600::: icmp_seq=4 ttl=47 time=177 ms

--- 2600:: ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 175.411/176.935/179.268/1.446 ms

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Question

How to collect initial diagnostics data for Sierra Wireless EM/MC74xx and EM75xx series cellular modules when requesting technical support?

Solution

In order to troubleshoot and solve a technical problem, we ask you to please provide information about your system and logs from the related module when creating a technical support ticket.

Please provide a problem description of what exact problem is and in what precise situations it is present.

Describe the host system:
-Hardware (system board, peripherals...)
-Operating system and detailed versions (E.g. Windows, Linux dist, release, kernel...)
-Drivers and driver versions

Identify the precise details of cellular module found on label:
-Model
-SKU/BOM or P/N code
(For RMA returns the IMEI number is required also)

If you are running on a Linux based system, please capture the terminal logs bellow:
uname -a
lsusb
lsusb -t
ifconfig -a
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices
dmesg

The log output requested from the commands bellow, can be acquired from the module by accessing one of the USB enumerated serial (COM) interfaces accepting AT commands. (In Windows this is generally found listed as a Modem interface or AT commands serial interface in the device manager and in Linux it is usually found on /dev/ttyUSB2 interface). Send the following commands to the module and capture the text output and include them when creating the the technical support ticket.

Sierra Wireless :
AT
ATE1
ATI
AT!ENTERCND="A710"
AT!PRIID?
AT!IMPREF?
AT!IMAGE?
AT+CFUN?
AT!UIMS?
AT+CPIN?
AT+CREG?
AT+CGREG?
AT+CEREG?
AT+COPS?
AT!GSTATUS?
AT+CGDCONT?
AT$QCPDPP?
AT+CGATT?
AT+CGACT?
AT+CGCONTRDP
AT+CGPADDR
AT!BAND?
AT!BAND=?
AT!LTEINFO?
AT!LTECA?
AT!RXDEN?
AT!PCINFO?
AT!USBCOMP?
AT!USBCOMP=?
AT!SELRAT?
AT!SELRAT=?
AT!USBSPEED?
AT!PCOFFEN?
AT!CUSTOM?
AT!CUSTOM=?
AT!PCTEMP?
AT!PCVOLT?
AT!PCVOLTLIMITS?
AT!HWID?
AT!ERR
AT!BCFWUPDATESTATUS
AT!TMSTATUS?

The support ticket can be created after login at: https://techship.com/technical_support/