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Telit HE910-DG HSPA+ LGA

Article Number: 10650
Manufacturer: Telit
Supplier number: HE910DGP206T001

The Telit HE910-DG is a LGA data only module with global band coverage supporting HSPA+ data throughput speeds. It also has built in GPS/GNSS functionality.

The product family introduces the first and smallest hepta-band HSPA+ Land-Grid-Array (LGA) module in the market incorporating a 2G/3G solution built on 40nm CMOS technology. The LGA package provides ultra low profile in the integrated solution while at the same time enhancing the performance of mechanical resistance to shock and reducing cost in high-volume applications, saving space and weight in portable devices. The HE910 includes features like HSDPA 21.0 Mbps (Cat 14), HSUPA 5.7 Mbps (Cat 6), circuit switched data transfer, phonebook and SMS support, embedded TCP/IP protocol stack and custom Telit AT commands.

Due to its low profile, low power consumption and advanced connectivity features, HE910 is particularly suitable for applications such as mobile computing devices, PDAs, smartphones, table PCs and consumer electronics in general, both for business and personal life.

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UMTS Bands
B1 (2100)
B2 (1900)
B19 (800)
B8 (900)
B4 (AWS)
B5 (850)
B6 (800)
GSM/EDGE Bands
B5 (850)
B8 (900)
B3 (1800)
B2 (1900)
Manufacturer
Telit
Form Factor
LGA
Technology
HSPA+
GPS
Yes
GNSS technology
GPS
Max DL Speed
21 Mbps
Max UL Speed
5.76 Mbps
Chipset
Qualcomm
Operating Temperature Range
-40 °C – 85 °C
Driver Support
Windows 7
Windows Vista
Linux
Android
Windows 8
Windows CE
Windows 8.1
Windows 10
Interface
USB 2.0
Serial / UART
I2C
SPI
Voice Call Support
No
GPIO
Yes
Extended Operating Temperature Range
-40 °C – 85 °C
Certification
FCC
CE
RoHS
GCF
PTCRB
IC
REACH
CE RED
Size
28.2x28.2x2.2 mm

Scope of this document is to give an overview of the Telit HE910 family, which can support GSM/GPRS/EDGE and WCDMA/HSPA with data/voice capabilities and optional GPS.

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The aim of this document is the description of some hardware solutions useful for developing a product with the Telit HE910 module.

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This archive contains the GPS week number roll over issue notice and application note describing on the problem scenario and affected product variants.

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The present document provides a guideline to connect logically the physical serial ports of the module to the services supported by the module itself (GPS, Python, etc.). It is up to the user to configure the module in suitable way to avoid hardware/software resources conflicts. With the generic "ports/services arrangement" expression is intended each possible set of logical connections regarding physical ports and Service Access Points supported by the used module (e.g. AT0, AT1, AT2, TT, PYSER, etc.).

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Cad Library files archive for the following Telit modules: UL865, UE910, LE922, LE920A4, LE920, LE910, LE866, HE922-3GR, HE910, GL865_V3, GE910-QUAD_V3, GE910-GNSS, GE866_UE866, GE310-GNSS, CE910

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This Zip Archive of Telit 3G Modules Application Notes contains the following documents:
Telit_70-Pin_Connector_Comparison_Application_Note_r0
Telit_Antenna_Detection_Application_Note_r8
Telit_Audio_Settings_Application_Note_ r6
Telit_CMUX_Implementation_User_Guide_r6
Telit_Easy_Script_Python_2.7_r6
Telit_eCall_Solution_Application_Note_r6
Telit_Event_Monitor_Application_Note_r6
Telit_Global_Form_Factor_Application_Note_r3
Telit_GNSS_Bundle_Solutions_Application_Notes_r5
Telit_HE_UE910_UL865_Digital_Voice_Interface_Application_Note_r7
Telit_HE910_A-GPS_Application_Note_r4
Telit_HE910_UE910_SPI_Port_Application_Note_r2
Telit_HE910_UE910_UL865 DVI_Application_ Note_r6
Telit_IoT_AppZone_3.0.3_Release_Notes
Telit_IP_Easy_User_Guide_r19
Telit_Location_Based_Services User_Guide_r1
Telit_Python_Start_Guide_r0
Telit_Run_AT_Remotely_Application_Note_r9
Telit_SIM_Integration_Design_Guide_Application_Note_r13
Telit_SIM-USIM_Toolkit_Application_Note_r5
Telit_SSL_TLS_User_Guide_r12
Telit_UE910_HE910_USB_HSIC_Application_Note_r1
Telit_xE910_Global_Form_Factor_Application_Note_r16
Telit_xE910_RTC_BackUp_Application_Note_r6
Telit_xE910_WE866_Bundling Application_Note_r3

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This archive contains the following Telit IoT AppZone Application Notes Documents:
Telit AppZone C User Guide.pdf
Telit AppZone C API Reference Guide.pdf
Telit AppZone for Android Developer Guide.pdf
Telit AppZone for Android Getting Started Guide.pdf
Telit AppZone Linux API Reference Guide.pdf
Telit AppZone Linux User Guide.pdf
Telit AppZone Python API Reference.pdf
Telit AppZone Python User Guide.pdf

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This archive contains the certificate and declaration of conformity documents for:
CE RED:
Telit HE910-GL Declaration of Conformity
Telit_HE910_Declaration_of_Conformity (HE910-G)
Telit_HE910-D_Declaration_of_Conformity
Telit_HE910-EUD_Declaration_of_Conformity
Telit_HE910-EUG_Declaration_of_Conformity
Telit_HE910-EUR_Declaration_of_Conformity
Telit_HE910-GL_Declaration_of_Conformity

USA_HE910_FCC_(JBP)_Grant
USA_HE910_FCC_(PCB)_Grant
Canada_HE910_IC_Grant
Canada_HE910-NA_IC_Grant
Australia_HE910_Family_ACMA_Declaration_of_Conformity
HE910_Family_Anatel_Certificate
Japan_HE910_family_JATE Approval
Japan_HE910_G_Telec_Approval
Korea_HE910_KCC_grant
Telit_HE910_Cert_PROV_COFETEL_2013
Telit_HE910_ROHS_Declaration_of_Conformity
Telit_HE910-D_Cert_Ampl_COFETEL_2013
Telit_HE910-D_ROHS_Declaration
Telit_HE910-EUD_ROHS_Declaration
Telit_HE910-EUG_ROHS_Declaration
Telit_HE910-EUR_ROHS_Declaration
Telit_HE910-NAD_Cert_Ampl_COFETEL_2013
Telit_HE910-NAD_ROHS_Declaration
Telit_HE910-NAG_Cert_Ampl_COFETEL_2013
Telit_HE910-NAG_ROHS_Declaration
Telit_HE910-NAR_Cert_Ampl_COFETEL-2013
Telit_HE910-NAR_ROHS_Declaration

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Zip archive with Telit cellular modules USB drivers installers for Windows 7, 8.x, 10 both x86 and x64 system architectures.
(Non WHQL certified drivers).

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This archive contains the Telit HE910 firmware update binary file used by Telit XFP firmware update tool available for several host operating systems.

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Uploaded at
2018-03-06 17:49:26
Last updated
2018-10-09 17:36:45
Version
12.00.208
Requirements
XFP firmware update tool for host OS platform
Related products
Telit HE910-D HSPA+, miniPCIe, Global
Telit HE910-D-SIM HSPA+, miniPCIe, SIM card holder
Telit HE910-DG HSPA+ LGA
Question

How to collect initial diagnostics data and logs for Telit cellular modules needed when requesting Techship technical support?

Solution

Solution: In order to troubleshoot and solve a technical problem, we ask you to please provide information about your system and logs from the related Telit module when creating a technical support ticket.

Problem description of what exact problem is and in what precise situations present.

Describe the host system:
-Hardware (system board, peripherals...)
-Operating system and detailed versions (E.g. Windows, Linux release, kernel...)
-Drivers and driver versions

Identify the precise details of cellular module found on label:
-Model
-SKU/BOM or P/N code
(For RMA returns the IMEI number is required also)

If you are running on a Linux based system, please capture the terminal logs bellow:
uname -a
lsusb
lsusb -t
ifconfig -a
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices
dmesg

The logs from module firmware can be acquired by accessing one of the USB enumerated serial (COM) interfaces accepting AT commands. (In Windows this is generally modem devices or AT commands serial interfaces). Send the following commands to module and capture the text output and include them when creating the the technical support ticket.

Test that you get a OK reply:
AT
Enable AT command echo:
ATE1
Verbose error reporting:
AT+CMEE=2
Module model:
AT+CGMM
Firmware version:
AT+CGMR
IMEI Code:
AT+CGSN
USB endpoint configuration:
AT#USBCFG?
Serial port configuration:
AT#PORTCFG?
Operational mode:
AT+CFUN?
Selected network access techniques:
AT+WS46?
List network operator info:
AT+COPS?
Network registration status:
AT+CREG=2
AT+CREG?
AT+CGREG?
Signal strength:
AT+CSQ
Last serving cell network information:
AT#SERVINFO
Current network status:
AT#RFSTS
List APN details:
AT+CGDCONT?
List Packet switch enable/disable status:
AT+CGATT?
Enable Packet Switched functionality:
AT+CGATT=1
List PDP profiles status:
AT+CGACT?
List default data connection details:
AT#BND?
List bearers and IP addresses:
AT+CGCONTRDP=
AT+CGPADDR=

Additional test commands for Telit LM940/LM960:
AT#FIRMWARE
AT#FIRMWARE?
AT#GETFW
AT#ACTIVEFW?
AT#CACTL?
AT#RXDIV?
AT#RXTOGGLE?
AT#LRXDIV?
AT#TEMPSENS?
AT#GPIO?
AT#HWREV
AT#QSS?
AT#USB3TUNE?

AT#USBSWITCH?


The support ticket can be created after login at: https://techship.com/technical_support/