How to collect initial diagnostics logs from WiFi modules when creating a Techship technical support ticket?
Question
What diagnostics information is needed when troubleshooting WiFi?
Solution
In order to ease the troubleshooting of technical problems and understand your end-product or application and its usage scenario we ask you to please provide the following information when creating a technical support ticket at: techship.com/technical_support/
Please give a detailed problem description and in what precise circumstances it is present.
Describe the host system:
-Hardware (system board, processor architecture, other peripheral devices...)
-Operating system with detailed versions (E.g. Windows version and build, Linux distribution, kernel version)
-Drivers used and versions (Linux: out-of-tree vendor drivers or in-kernel drivers?)
-Connection script and connection settings, including e.g. hostapd configuration
Details from the Wi-Fi module label:
-Model
-SKU/BOM or P/N code
-MAC
For Linux systems, capture terminal logs from commands with sudo prefix:
uname –a
ifconfig -a
dmesg
Iw list
lshw -c network
ip route
For PCIe devices:
lspci
lspci –vv
For USB devices:
lsusb
lsusb -t
ls -l /dev/serial/by-id
ls -l /sys/bus/usb-serial/devices