Question

What diagnostics information is needed when troubleshooting WiFi?

Solution

In order to ease the troubleshooting of technical problems and understand your end-product or application and its usage scenario we ask you to please provide the following information when creating a technical support ticket at: techship.com/technical_support/

Please give a detailed problem description and in what precise circumstances it is present.

Describe the host system:

-Hardware (system board, processor architecture, other peripheral devices...)

-Operating system with detailed versions (E.g. Windows version and build, Linux distribution, kernel version)

-Drivers used and versions (Linux: out-of-tree vendor drivers or in-kernel drivers?)

-Connection script and connection settings, including e.g. hostapd configuration

Details from the Wi-Fi module label:

-Model

-SKU/BOM or P/N code

-MAC

For Linux systems, capture terminal logs from commands with sudo prefix:

uname –a

ifconfig -a

dmesg

Iw list

lshw -c network

ip route

For PCIe devices:

lspci

lspci –vv

For USB devices:

lsusb

lsusb -t

ls -l /dev/serial/by-id

ls -l /sys/bus/usb-serial/devices